Cookie Notice

Effective date: 01/09/2026

We use cookies and related tracking technologies, including web beacons, tracking pixels and log files (collectively “cookies”), on this website to distinguish you from other users, to assess and improve the functionality of the website and our services, and to provide you with a good experience.

This Cookie Notice supplements the Recover Privacy Notice, which you are invited to consult for full details of how we process your personal data.

What is a cookie

Cookies are pieces of information exchanged between your web browser and a website. Some cookies are necessary to make the website work. Others help us assess and improve its performance. We also use cookies to help provide relevant content and services to you. A cookie cannot read data from your computer’s hard drive.

There are different kinds of cookies with different functions:

(i) Session cookies are stored on your device only during your browsing session and are automatically deleted when you close your browser. They usually hold an anonymous session identifier that lets you browse the website without logging in on each page, and do not collect information from your device.

(ii) Persistent cookies are stored as a file on your device and remain there after you close your browser. They can be read by the website that created them when you return to it.

(iii) First-party cookies are set by Recover and exchanged between our servers and your device. They may be session or persistent cookies.

(iv) Third-party cookies are set by one of our third-party partners and exchanged between that partner’s server and your device. They are usually persistent cookies.

How and why we use cookies

Depending on the page, we may use cookies for the following purposes:

Strictly necessary. These cookies are essential to let you move around the website and use its features, such as accessing secure areas or booking an appointment. Without them, the services you have asked for cannot be provided. They do not gather information used for marketing or to track your browsing across the internet, and are set without requiring your consent.

Functionality. These cookies allow the website to remember the choices you make (such as your language or region) and provide enhanced features. The information they collect is usually de-identified and is not used for advertising or to track your browsing across the internet.

Analytics. These cookies collect information about how visitors use the website, for instance which pages are visited most often and whether error messages occur. They allow us to count visits and understand how the website is used, so that we can improve it.

Advertising. These cookies are used to display content relevant to you and to measure the performance of any campaigns. They are generally third-party cookies.

Functionality, analytics and advertising cookies are set only after you have given your consent, which you can withdraw at any time.

IP addresses. When you visit the website, we may collect your Internet Protocol (“IP”) address to track and aggregate non-personal information, for example to monitor the regions from which the website is accessed.

How to manage cookies

You can give or withdraw your consent to non-essential cookies at any time using the “Manage Cookies” link in the footer of the website, which opens our cookie consent manager. It is not possible to opt out of strictly necessary cookies; where a website uses only such cookies, this link may not appear.

You can also disable cookies through your browser settings: Apple Safari, Google Chrome, Microsoft Edge and Mozilla Firefox each provide instructions in their support pages. Blocking certain cookies may affect the functioning of the website.

Third-party websites

Where we include links to other websites, please be aware that they have their own privacy and cookie policies governing the use of any information you submit. We recommend that you read those policies, as we are not responsible for their privacy practices.

Changes to this Cookie Notice

We may update this notice from time to time, and we encourage you to review it periodically to stay informed of how we use cookies. The effective date is shown at the top of this page.

Description of the cookies used

For details of the individual cookies used on the website, please use the “Manage Cookies” link in the footer. This link may not appear where we use only strictly necessary cookies.

Contact

If you have any questions about this Cookie Notice, please contact us at [email protected] or as indicated in our Privacy Notice.